PRIVACY POLICY

Packagehook ('we,' 'us,' or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app, website, and associated services (collectively referred to as the 'Platform'). By accessing or using our Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using the Platform.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1. Information You Provide

- Account Information: When you register, we collect your name, email address, phone number, and other contact details.

- Payment Information: When you make transactions, we collect payment details such as credit card information, billing address, and transaction history (processed securely by third-party payment providers).

- Profile Information: For Drivers, we collect vehicle details, licenses, certifications, and insurance information.

1.2. Information Automatically Collected

- Device Information: We collect information about the device you use to access the Platform, including hardware model, operating system, browser type, and IP address.

- Usage Data: We collect information about your interactions with the Platform, such as pages visited, links clicked, and time spent on the Platform.

- Location Data: With your consent, we collect precise location data to facilitate services like pickups and deliveries.

1.3. Information from Third Parties

We may receive information about you from third parties, such as payment processors, identity verification services, and publicly available sources.

2. How We Use Your Information

We use the information we collect for the following purposes:

- To Provide Services: Facilitate connections between Users and Drivers and process transactions.

- To Improve the Platform: Analyze usage patterns to enhance user experience and develop new features.

- To Communicate with You: Send updates, confirmations, support messages, and promotional content (with your consent).

- To Ensure Safety and Compliance: Verify identities, prevent fraud, and comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information under the following circumstances:

- With Service Providers: Third-party vendors who assist in payment processing, hosting, analytics, and customer support.

- Between Users and Drivers: To facilitate transactions, certain information (e.g., name, contact details, and delivery address) is shared between Users and Drivers.

- For Legal Obligations: If required by law, regulation, or legal process, we may disclose your information to authorities or other third parties.

- In Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

- Access and Correction: Request access to or correction of your personal information.

- Data Deletion: Request deletion of your personal data, subject to legal and operational obligations.

- Opt-Out: Manage your preferences for marketing communications and location tracking.

- Data Portability: Request a copy of your data in a portable format.

5. Data Security

We implement robust security measures to protect your information, including encryption, secure servers, and regular audits. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting to the Platform, and continued use of the Platform constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.